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Please provide us details about your grievance and we will come back to you as soon as possible.

Our grievance policy.

Coaching Space Institute seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants and clients have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behaviour. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

Step 1: A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.

Step 2: If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 5 days at info@coachingspaceinstitute.com or submit their grievance directly from the form below. The program manager will review the issue and talk to the student within 5 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.

If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Alexa Smith/alexasmith@coachingspaceinstitute.com for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 5 working days.

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