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Our grievance policy.
Coaching Space Institute seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants and clients have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behaviour. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:
Step 1: A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
Step 2: If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 5 days at firstname.lastname@example.org or submit their grievance directly from the form below. The program manager will review the issue and talk to the student within 5 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Alexa Smithemail@example.com for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 5 working days.